Faq
Frequently Asked Questions (FAQ) - KingOne India
1. Which devices are compatible with KingOne stylus pens?
KingOne offers stylus pens compatible with iPads and Android devices. For iPads, the stylus supports models from 2018 and later, including iPad Pro, iPad Air, and iPad Mini series. The universal stylus for Android works with most Android devices.
2. How do I charge my KingOne stylus pen?
Some KingOne stylus pens support wireless charging, while others use fast Type-C wired charging. For example, the 3rd-generation magnetic charging stylus supports both wireless and fast Type-C charging.
3. What is the warranty period for KingOne products?
All KingOne products come with a 6-month warranty.
4. How long does order processing and shipping take?
All orders are processed within one business day and come with fast, free shipping.
5. How can I contact KingOne customer service?
You can contact us via email, phone, or through our online customer support.
6. Does the KingOne stylus support tilt and palm rejection?
Yes, KingOne stylus pens support tilt sensitivity and palm rejection for a better writing and drawing experience.
7. Does KingOne offer accessories like tripods?
Yes, KingOne also provides tripods and other accessories to meet your various needs.
8. What should I do if my stylus doesn’t connect via Bluetooth?
If your stylus powers on but fails to connect via Bluetooth, go to your device’s Bluetooth settings and check if more than five devices are connected. If so, forget all Bluetooth devices and restart the stylus to search and reconnect.
9. What if the stylus tip becomes loose or rotates?
Please replace the stylus tip with a new one and ensure it is properly tightened for normal use.
10. What should I do if the stylus doesn’t light up after turning it on?
The stylus may be in deep sleep mode. To wake it up, use an iPad charger and connect the stylus directly to a Type-C adapter for wired charging. The indicator light will turn red and breathe, indicating normal charging. It typically needs about 20 minutes of charging before it can be used normally.
